First Line Manager

Clipper Logistics is one of the leading retail fulfilment businesses in the UK.With ability and agility at our core, our cutting edge operations allows us to provide world class customer service to customers such as John Lewis, River Island, Marks & Spencer and

We really care about our employees and recognise that without capable individuals working together as a unit, we would not be where we are today.We therefore offer a host of developmental and progression opportunities to ensure we nurture our people, allowing them to grow with us.

Our Harvey Nichols site in Northampton is a great place to work.  We have a strong team ethic and there is great camaraderie on site.  We are looking for a First Line Manager to come and join this successful operation.

Vacancy Description: (role requirements, duties)

The successful candidate should have experience of working in a fast paced environment to work on an any 5 days from 7 day basis across varying shift patterns.

The main purpose of the role is to manage effective delivery of the relevant shift, ensuring targets and budgets are met in accordance with Company and customer requirements.

Key Accountabilities of the role;

·Managing and monitoring the shift through Team Leaders, ensuring all operational targets are achieved in an effective manner to timescale, ensuring customer deadlines are met and that the relevant Key Performance Indicators (KPI’s) are identified to Senior Managers, colleagues and customers at the end of every shift

·Managing and maintaining an effective Resource Planning process to deliver optimum performance within the shift

·Liaising with 3rd party hauliers to effectively manage goods in / goods out process to strict deadlines

·Ensuring that the financial targets and budgets are met, in accordance with Company policies and procedures. Ensuring employees are recruited, cross-trained and developed to meet their potential (through appraisal program ) in accordance with Company policies and procedures and the Resource Planning process

·Implementing effective Departmental Communication processes

·Ensuring the Health, Safety and general wellbeing of all employees within the division/department, in accordance with current legislation and Company policies and procedures

·Complying with and monitoring the guidelines laid down under the Quality Policy and Company procedures

·Complying with current Equal Opportunities legislation and the Company Equality and Diversity policy

·Reviewing and analysing current procedures always looking for continuous improvement

·Implementation and management of new operational practices and policies, incorporating RA and SSW.

·Dealing with employee relations and disciplinary and grievance matters in a professional and speedy manner ensuring that the HR Department is advised of any developing issues

·Carrying out any ad hoc Projects and maintaining an efficient reporting and administrative process in an effective and professional manner

·Carrying out any other duties, as necessary

Person Specification: (Key technical skills / experience / soft skills)

·Good organisationaland planning skills

·Previous experience of leading a team of operatives in wide scale operation.

·Good interpersonal, leadership and motivation skills

·Experience of handling employee relation issues

·Good analytical and numerical skills

·The ability to maintain very high levels of accuracy in the processing and provision of management information

·Good communicator – both verbal and written

·Good knowledge of health & Safety requirements

·Customer facing experience

·Experience in Warehouse Management Systems

·Computer literate including MS Office packages

·Experience in change management/continuous improvement

·Ability to embrace change and adapt to a rapidly changing environment

·Ability to work under your own initiative

Clipper are growing at an astonishing rate.  As such there is huge potential for progression and personal development.  If this sounds like the sort of business that appeals to you, please get in touch!