First Line Manager

Clipper Logistics is the leading retail fulfilment business in the UK. With agility and ability at the core of what we do, we now have over 5000 permanent staff working across 48 sites in the UK and Europe.

Due to growth, we have a vacancy for an FLM at our prestigious Harvey Nichols contract in Northampton, reporting to the Operations Manager. The successful candidate should have experience of working in a fast paced environment to work on an any 5 days from 7 day basis across varying shift patterns.

The main purpose of the role is to manage effective delivery of the relevant shift, ensuring targets and budgets are met in accordance with Company and customer requirements.

Key Accountabilities of the role;

·Managing and monitoring the shift through Team Leaders, ensuring all operational targets are achieved in an effective manner to timescale, ensuring customer deadlines are met and that the relevant Key Performance Indicators (KPI’s) are identified to Senior Managers, colleagues and customers at the end of every shift

·Managing and maintaining an effective Resource Planning process to deliver optimum performance within the shift

·Liaising with 3rd party hauliers to effectively manage goods in / goods out process to strict deadlines

·Ensuring that the financial targets and budgets are met, in accordance with Company policies and procedures. Ensuring employees are recruited, cross-trained and developed to meet their potential (through appraisal program ) in accordance with Company policies and procedures and the Resource Planning process

·Implementing effective Departmental Communication processes

·Ensuring the Health, Safety and general wellbeing of all employees within the division/department, in accordance with current legislation and Company policies and procedures

·Complying with and monitoring the guidelines laid down under the Quality Policy and Company procedures

·Complying with current Equal Opportunities legislation and the Company Equality and Diversity policy

·Reviewing and analysing current procedures always looking for continuous improvement

·Implementation and management of new operational practices and policies, incorporating RA and SSW.

·Dealing with employee relations and disciplinary and grievance matters in a professional and speedy manner ensuring that the HR Department is advised of any developing issues

·Carrying out any ad hoc Projects and maintaining an efficient reporting and administrative process in an effective and professional manner

Carrying out any other duties, as necessary