Technical Services

We’re the experts on reverse logistics for electronics retailers and manufacturers and the UK’s leading consumer repair and refurbishment organisation.

Test. Refurbish. Repair. Repackage.

Returned Electronic goods pose a particular challenge for retailers. Testing, repackaging, refurbishing and repairing all take time and resources. The speed at which technology changes also means devices quickly become obsolete. With industry return rates reaching 40%, retailers need a smarter, simple and faster approach to processing electronic goods.

Our Technical Services Division is the UK’s leading specialist in reverse logistics for electronics retailers and manufacturers.

With unrivalled expertise in the UK consumer electronics service sector, we specialise in B2B returns (Servicecare) and B2C services (RepairTech). Providing a complete service offering across the UK and Europe that is backed by extensive manufacturer accreditations.

Our dedicated Technical Services Division has four locations; Oldham, Burton-on-Trent, Southam and Dusseldorf Germany.

We also offer a host of other services. Please click the logos to find out more.

Returns Management

We can create a central returns solution for all your electronic goods. This dedicated hub means everything can be processed in one place, for easy auditing and fewer delays.

Our team automatically checks goods for completeness of goods, inbound damage, packaging and warranty status. Allowing you to quickly identify what rework is needed to guarantee you the highest level of return.

Warranty Fulfilment

We offer a range of cost-efficient, integrated services for leading manufacturers and retailers. Our bespoke warranty fulfilment solutions take care of courier exchange, repair and telephone support. So, you can manage a wide range of customer in-home requirements from a central base. This reduces costs, improves response times and ensures consistently high standards at every stage.

Accreditations

Our accreditations with leading manufacturers are second to none in the UK service sector. This ensures your customers receive accredited repairs, using genuine parts and approved software and diagnostic tools. Click here for more (www.servicecare.co.uk and www.repairtech.co.uk).

WEEE Services

Waste products and goods that have reached their end-of-life status can be an additional drain on resources. We have the necessary permits to undertake preparatory treatment of waste, securely store hazardous/non-hazardous waste and repair and refurbish WEEE (Waste Electrical and Electronic Equipment). This complete solution ensures your business always meets the requirements of current legislation and provides total traceability.

Asset Recovery

Many retail business models work on a Bought-Out Guarantee (BOG) and/or a No Returns Agreement (NRA). We help to support retailers through this process by refurbishing tech products and consumer electronics to ‘as new’ or ‘graded’ standard. This guarantees a quick return to saleable condition, enabling you to decrease capital in stock by reducing the turnaround. To allow us to maximise the value of these refurbished products without any additional logistics and warehousing costs, we can also sell direct to the consumer via our secure resale network. This allows you to resell item through your own channels, white label eBay stores featuring your brand, or our own branded online store – www.electrical-deals.co.uk.