The face of retail and logistics is changing.
Over the past decade there’s been a tremendous shift from traditional retail channels to multichannel retailing. The rise of the internet, sophisticated smart phone technology and social networking sites have changed the face of retail – and consumer buying habits – forever.
Many forward-thinking retailers have been quick to respond to these changes and successfully evolved their businesses in-line with the demands of techno-savvy consumers. For many others, however, this is not a straightforward process. It involves significant investment, time and resources to ensure their business has the necessary channels and supply chain infrastructure in place to deal with these growing demands.
Our first Future Forum event brought together professionals from the world of retail and logistics to debate the ‘Death of the High Street?’, and look at the challenges, risks and opportunities presented by multichannel retailing.
Retail-focused Click & Collect
Click & Collect is now a recognised customer delivery proposition and for many retailers it is the largest route to the customer.
Returns on returns
The third Future Forum event examined how retailers can reverse the issues of return processing management to gain a powerful competitive advantage.
Port Deconsolidation – what are the benefits?
The theme for the second of our Future Forum events was how Port Deconsolidation can help retailers remove costs from their global supply chain.