Retail is a fluid sector, constantly evolving and under pressure with globalisation and e-commerce having been most impactful over the last decade. As retail continues to transform, the way consumers shop continues to evolve, as they discover and adopt new behaviours both online and offline. The speed of change can be daunting, and the complex issues retailers face mean they need an agile, multi-channel partner who can keep them ahead of the curve, whilst driving performance.
But as circumstances surrounding COVID-19 developed, retail activity saw a period of hiatus as consumer confidence was impacted. Logistics faced unprecedented challenges with fulfilling retail demand both on and offline, whilst coping with increased disruption to staffing levels caused by sickness, self-isolation and social distancing.
Click here to download the full report to see how Clipper supported retailers in navigating a path through challenging times.