John Lewis Awarded ‘Larger Etailer of the Year at Drapers Awards 2010
Leeds based, leading high value and retail logistics specialist, Clipper Logistics, is celebrating the recent success of its client John Lewis, after it was awarded the ‘Larger Etailer of the Year’ at the prestigious Drapers Awards in London on Wednesday.
Since January 2010, Clipper has been working in partnership with John Lewis managing its entire on-line clothing requirement and has developed a robust operational model to handle the current and further growth planned by the retailer for its on-line clothing offer. Over the last 12 months since working with Clipper, John Lewis has reported a significant growth in its on-line sales, a success it attributes largely to working with Clipper.
Dino Rocos, operations director, John Lewis said: “Since Clipper was appointed as our specialist e-fulfilment provider, we have experienced a significant growth in our on-line clothing sales. Clipper’s extensive knowledge of both the clothing and e-fulfilment markets has proved invaluable, and has provided us with a bespoke solution to meet our business needs and the demands of our customers. Clipper has demonstrated that ‘ability matched by ability’ truly exists within their business, we are delighted with the results and we look forward to a continued successful partnership.”
Clipper Logistics was quick to capitalise on the online shopping revolution and transformed its business proposition and service lines to meet the needs of customers. As a result, over the last decade turnover has grown from £5m to £200m and Clipper’s work force has grown by more than 2000%.
Clipper’s decision to move away from a traditional haulage and transportation organisation and to adopt a strategic business partner approach, creating e-commerce service lines in response to the changing dynamics of the retail sector that it operates in and employing hundreds of dedicated e-fulfilment specialists has proved extremely successful. The company’s 6 month interim figures show an uplift in turnover of 16.1% compared with last year and operating profit is up by a staggering 90.6%.
E-retail is continuing to experience phenomenal growth, and according to IMRG Capgemini e-Retail Sales Index* UK consumers spent a staggering £250 billion shopping on-line in the last decade. Our passion for on-line retail therapy shows no signs of slowing, with sales during 2010 alone expected to hit £56 billion, and a 24% increase compared to the same month last year, the highest level of year-on-year growth since June 2008.
Clipper has responded to this trend by developing an e-fulfilment solution that helps retailers of all sizes become ‘web-ready’, and has invested significantly in state of the art IT capabilities to service customers big and small, from larger retailers such as ASDA and Tesco, to smaller clothing brands like Mint Velvet. Clipper provides its own in-house software with back office support to enable customers to quickly exploit online retail opportunities.
Since 2007, e-fulfilment has grown to account for 20% of the businesses’ turnover, a figure that has almost doubled in the last 3 years.
Clipper’s chief executive, Steve Parkin, comments: “Clipper is delighted to have added John Lewis to its expanding e-fulfilment client base, and to have played a significant role in improving the performance of its e-retail business. Clipper is now increasingly recognised as a tier-one player within our industry, and an e-fulfilment specialist that handles over 400m garments for a number of national retailers. Looking ahead, we expect to see a continuing rise in the number of consumers going on-line to purchase goods, and indeed through other digital mediums, as technology continues to develop. The agility of our business and the ability that is at the heart of our team means that we will continue to evolve our business proposition to meet the changing needs of our customers and their customers, and to deliver solutions for them that deliver tangible results and improve their overall business performance. We look forward to continued growth in this sector and to continuing to play a major role in encouraging employment and commerce in the Yorkshire region.”
* Source – IMRG Capgemini e-Retail sales Index